3.1 The RootsReviver “Organic-Seal” Standard
At RootsReviver.store, we deal in fresh, cold-pressed nutrients. Because our products are organic and free from synthetic stabilizers, our return policy is governed by strict Biological Integrity and Hygiene Regulations. We ensure that every customer receives a batch that is 100% pure and uncompromised.
3.2 The 14-Day “Integrity Audit” Window
If you wish to initiate a return, the following conditions must be met to protect the purity of our inventory:
- The “Indelible-Seal” Requirement: The bottle must remain in its original, “Vacuum-Heat-Shrink” wrap. Once the cap seal is broken and oxygen enters the bottle, the organic nutrients begin their activation cycle and cannot be returned for resale.
- Packaging Integrity: Returns must be sent back in the original “RootsReviver” protective box to prevent UV-light damage to the sensitive oils during transit.
- Scent-Neutral Audit: Returns must be free from external odors (perfumes, smoke) that could penetrate the secondary packaging and compromise the sterile environment of our fulfillment center.
3.3 The “Batch-Fresh” Warranty
If a product arrives with a verifiable defect (e.g., a leaking bottle or a faulty glass dropper):
- The 48-Hour Report Window: You must provide a high-resolution photo of the “Batch Number” and the defect within 48 hours of delivery.
- Instant Replacement: Upon verification, a fresh bottle from the same harvest batch will be dispatched via “Priority-Fresh” shipping at no cost.
3.4 Refund Velocity
- Approved Returns: 7-10 Business Days following a successful “Purity Audit” at our lab.
- Store Credits: Issued instantly for use on future harvest releases.